I purchased a Divo Essential 3 Jar Mixer Juicer from Morphy Richards with 2 years of guarantee+ 5 years of guarantee on motor. When used it first time, it didn’t started, I raised my concern with customer care, that how should I trust reliability of this mixer juicer as its not working from its first attempt and asked to replace the product as its under Guarantee. But, they declined and repaired the mixer juicer by cutting and fixing the open wire near motor.
Now the worst part of Morphy Richard Mixer Juicer: After about 2.5 months from the date of its purchase, one day something strange happened which I never experienced with any other company’ mixer juicer. While grinding, I heard a stroking sound and mixer stopped working, when I put off the jar I found that, the gear WHEEL which is used to fix the jar for grinding was CRUNCHED and jar blade was also displaced. This is really TERRIBLE.
I was surprised looking at the quality tested and approved by Morphy Richards. I would say PATHETIC. Also, the service they are delivering to the customer is WORST than their product quality. Their representative form Bajaj Electricals are very arrogant and manner less.
I again logged my complaint for the replacement, they told me they will confirm and get back to me. They never came back with any feedback. Finally, I called them after 20-15 days, but they refused to replace the product/part(Wheel) free of cost, even its under Guarantee.
I would NOT RECOMMEND Morphy Richard product to anyone. If you want to save your money and time DO NOT BUY MORPHY RICHARD PRODUCT. As Morphy Richard claims, its not "smart ideas for your home", its a "smart idea to make you fool". So be careful and evaluate for other better options. As per my experience, this is really not a deal to think even.
I would not like to even rate this product with a single star!