I was customer of Motilala Oswal since 7 years. I was regularly investing in equity & mutual Funds through them. Recently I wanted to redeem my certain Mutual Fund. But their new software/platform has kept the option of redemption of Mutual fund in such a tab that it was not possible for a normal person to find. After contacting customer care they showed me a tab.
But my account was not reflecting the option of redemption. So I wrote to them . After reminder they told me that They will solve the issue. After 2-3 days again I reminded then they told me that they don’t have a POA & asked to contact Franchises. Franchises told me that POA is there. That was a big Joke. I am investing with them for so many years. For 4-5 days I was not able to redeem my mutual fund. & in Mutual Fund/ Equity timing is very important.
Customer care was making so much irresponsible statement, that I told him that I am going to close the account.
I told this story to one customer care guy, told him that I will close the account & funny thing is that, he gave me access to the tab where the redemption option was available . He told me that as I am closing the account he has given me the right. If I wanted to continue then he can’t. So I withdraw all the money. & closed the account.
They have unnecessary wasted my time & energy. Worst people ever dealt with.
Don’t want to give any star.