I was very impressed with the stylish looks of this phone, and the range of features it offered for the value of money. But was I disappointed? A button fell of the keypad almost within a month of the purchase. When I took it to the service centre, they refused to change it saying that it is not covered in the warranty. A keypad not covered in the warranty? What kind of warranty is that? Also the service centre in vizag was located in a building and had no signboard to suggest the same.
We, the consumers are supposed to take the damaged phone to to the vaguest of the places to get it repaired, by paying out of our own pocket, even if the malfunctioning happened within a month of the purchase, only to hear that the spare parts are not available. Motorola, well done!! I feel a Nokia phone is ten thousand times better than Motorola, in terms of sturdiness and durabilty. Next time I buy a new phone, I’ll not make this mistake again.