Motorola sxxxx . It has no intention of serving its Customers . It promotes and seIls a phone without having spares in stock I am completely frustrated by the response of its Customer care and other so called executives who have no clue how to handle or resolve a Customer issue . I purchased a MOTP G mobile phone through Flipcart on 04-08-2015.
On 23rd August the touch screen got cracked.
On reporting this, I was informed by Flipcart and by Motog that this needs to be repaired by the service station
The service station informed me that the spare parts are not available and as there was no information as to when it would be made available by Moto .
I have repeatedly requested Moto( at least 25 times) through the number 1800-1022344, to expedite this . Though I was assured repeatedly that this would be raised to the appropriate executive level, there has been no satisfactory response.
I reiterate my position that if the manufacturer of a product cannot make necessary spare parts available to service a product, the manufacturer is obliged to replace the product or make interim arrangement. Informing the customer to wait indefinitely is not acceptable
I have been given dates when it would be done. Each of the dates have passed and there has been no resolution. Nobody seems to know what to do . All I get is some inane replies.
Motorola is dishonest in its response and completely insensitive to Customer needs . IT IS 5 WEEKS SINCE MY FIRST CALL TO MOTOROLA AND STILL NOW NO RESOLUTION
THEY JUST EVADE CALLS . DONT BUY MOTOROLA YOU GET NO SUPPORT OR SERVICE