I was having some issues with installation (on targets phone using iCloud credentials) and spoke with several customers service reps but still could not get targets info to show up on my dashboard. That is until Thomas York came into my life, I swear before I started the chat nothing was on my dashboard then I start chatting with him and then boom! All the I for is there! I think he might be magic ?? So so thankful for all his help! Super nice guy!