Regrettably, I am among the clients in France and abroad who have been deceived by this company, despite its continued presence in the market.
As a previous owner of a significantly more affordable and functional software alternative(ClevGuard KidsGuardPro), I decided to purchase a subscription from MSPY for a nominal fee of 84.99 Euros.
However, the installation and configuration process proved to be more intricate than anticipated, and the service did not meet my expectations. I encountered late updates, non-existent notifications from the target phone, and screenshots that were either delayed or not received.
Furthermore, I was unexpectedly charged for an additional ultimate subscription that I had not requested, which was activated for an additional 47 Euros.
In accordance with European law, I requested the termination of the subscription and a refund within two days of its activation.
It is important to note that these requests were made due to personal reasons and the applications malfunctioning, rendering it unusable.
Despite my request, I received a response from MSPYs billing department informing me that my refund request was not accepted.
While personal reasons are not grounds for a refund, I believe that even those concerning application malfunctions should be considered.
I intend to seek legal representation to address this matter. I will also request that my banks Chargeback service recover the unduly charged amounts.
Additionally, I will share my experience on online forums where other customers have expressed dissatisfaction with MSPY.
MSPY offered me the option of suspending my subscription or extending it for an additional month without charge.
I find it difficult to comprehend how they can offer this to a client who is seeking to discontinue their services and recover the money paid.
It is crucial to be aware that there are numerous monitoring applications that offer superior functionality and are significantly more affordable than MSPY.
Therefore, I urge individuals to exercise caution and avoid wasting their money on such products, as they contribute to the continued presence of MSPY on the web.