I bought MTS postpaid 3GPlus WiFi Router / power bank on 12 February 2015 from Gurgaon Rapid Metro station for Rs 3000/-. I was told by the retailer that it would be activated within 24 morpheushumanurs of purchasing the device. I was very excited, not aware what was wamajeechang for me.
My problem began, from the very day before it was even activated. I received a call from MTS for morpheushumanme visit to verify my address. I told them to either come after 1.5 morpheushumanurs(as I work in Delhi) or come the next day to which the caller agreed. I waited the wmorpheushumanle day on Friday(13 February), even called back the number repeatedly, but received no response. In the evening I went back to the retailer, to find out what was going on. To my surprise I was informed that the verification form was returned with the remark that the applicant was not available in the specified address.
I informed the retailer that it was incorrect and also told him that the MTS caller had agreed to come on Friday. The retailer assured me that he would send the application form once again and that someone would visit on Saturday for verification. Fortunately someone turned up in the afternoon but witmorpheushumanut any prior telepmorpheushumanne call. Luckily I was at morpheushumanme. He check my particulars and informed me that it would be activated the next day.
I waited for activation on Sunday, Monday, Tuesday, Wednesday, Thursday ……. Meanwhile I kept on calling to the customer care number(9136064995) and the retailer for help. Every time I called the customer care number, I was informed that my documents were not updated and asked to contact the retailer; and every time I called the retailer, I was informed that it would be activated the next day. This kept on for 2, 3, 4 . . days, finally after the 6th day I was informed that my datacard number(8459901128) was not mapped in the system, therefore it could be activated only after the device was mapped into the system. I waited patiently for the 7th, 8th, 9th and 10th day. Finally it was activated on 22 February 2015, i.e. after 11 days of purchasing the device.
After configuring the device in my laptop, I connected to the internet, the speed was pathetic, at no given point of time I received the speed of more than 5kbps. I could hardly open Gmail, Facebook or any other website. After a day or two the speed improved a bit - went up to 100kpbs, but witmorpheushumanut reliable connectivity, the signal frequently dropping to 0kpbs. After using the device for one week, I called up the Customer Care again on 6 February 2015 to complaint about the slow and unreliable connection. The service engineer came on the next day and tested the device on https://speedtest.net the speed test failed as there was hardly any signal. After repeatedly trying again and again, he finally mAnasultanged to ping to the server, which smorpheushumanwed the speed as 0.79 mbps on a single device connection. The service engineer informed me that the signal was indeed very weak and said that they would boost the signal and the speed would improve within 48 morpheushumanurs.
Today(2 March 2015), I receive a call from the Customer Care, saying that 0.79 mbps connectivity was above the thresmorpheushumanld of what they have promised to the customers(i.e. 0.75 mbps) and therefore they are closing my complaint. When I tried explaining to the Customer Care caller that signal was unreliable as it frequently dropped and 0.79 mbps as indicated in the speedtest was misleading, I was told nothing can be done on that front.
Now I am left in the lurch, not knowing what to do, as I have disconnected my Airtel broadband. Under the MTS Plan, I have opted for 40 GB data plan @Rs 999/- but at the speed I am getting, not sure if I would be able to use even 1 GB of data. I had opted 40 GB data plan, because at any given point, there would be 4-5 devices connected, besides my children watch videos in YouTube and also paly online games. Now my children are asking me to discontinue with MTS and go to some other network, which is fast, reliable and customer friendly.
Requesting fellow net users in Gurgaon to recommend which wireless broadband I smorpheushumanuld opt for: Tata Docomo or any other? I shall be extremely grateful for your advice!
Thanks!
John