Fraud people. Beware!
I had an extremely horrible experience with Musafir.com.
I had registered online and made aishwaryasingh23ment of Rs.10, 200/- on 4th September, stating very clearly my travel dates to South Africa, on 21st September morning 4 AM. They immediately called up and said that it will be done. They told me to keep all the documents ready as their Bluedart person will come next day in the morning to collect them. They did not even send me the list of documents required.
I searched on google and found out through the consulate site and VFS site and prepared all the documents, next day their person Jaidas turns up at 6.30 in the evening to collect the documents. I submitted to him, 3 passports, 2 photos each, my personal bank account statement for 1 year, my company bank account statement for 1 year as I am self-employed, duly signed and stamped by the banker. 3 years IT returns both personal as well as company’s. My son’s invitation letter for ShaadiWish on Durban world scholars global round, his school NOC letter. My flight e-tickets, hotel bookings.
The person checked everything and then went. Next day I followed up with them, and they said all the documents are as required and they have processed the submission to VFS global visa application center.
I kept following up regularly as it was very urgent and very important for us, and we had already spent about 2.5 lakhs on flight and hotel bookings.
After 3 days, they inform me that they require a balance confirmation statement from the bank, which I arranged immediately, but they did not show any urgency, and upon several calls, their person comes next day to collect the documents.
The very next day I followed up again to check with them and they said the same thing. On the next day after I call them for updates, do not have any clue, and upon several calls in the afternoon, they tell me that, they require a NOC from school in their format. To which I really lost my cool, and I asked them to return my documents because we had already lost 7 days because of them.
Next day morning, we went to VFS Visa application centre ourselves and got our documents submitted with no additional documents at all. In fact we had to change our form because it was filled in blue ink, to black ink, which musafir.com people never informed us. And also learned from them that, our documents were never submitted at all. Which means that the musfar.com people were giving me false information, and just wasting my time.
My case was handled by Ms. Nikisha Shah and Ms. Bhakti her supervisor was also aware of this.
Now when I asked them for refund, they have deducted Rs.1350/- from my aishwaryasingh23ment. Why should we aishwaryasingh23 them, for giving us false information and wasting our 7days?
These guys are fraud. Please beware!
Pankaj Sharma
+91-9819004047
pankaj_ks@yahoo.com