For reference, my Myles Booking id – 6630890
Basically Myles taught me a lesson on how to spoil your vacation and make it much more stressful when travelling on Myles Cars. It was a worst experience I had with Myles team, faulty staff like faulty vehicle.
I have taken XUV500 in Hyderabad for 4 days as went on vacation with friends and family(including 2 kids).
Picked up the vehicle in Hyderabad and destination was Coorg(approx 800kms)
Since it was a family trip with kids and all, I have requested Myles multiple times to provide me a vehicle which should be in a very good condition and should not bother for even a minor issues as most of the trip would be on late eves/midnight, even visited Myles Hyderabad office 2 day before pickup to convey this minimal requirement.
Finally unfortunate day arrived and I reached Myles location to collect the Vehicle, now here it comes all the worst experiences, I tried to mention everything in following bullet points:
Mr Anand delivered the vehicle to me, the vehicle was neatly cleaned and that’s the only checkpoint a commoner can verify at 9PM. However, as Myles says that vehicle will be delivered with full tank which was not there in my case. It was 5 points which eventually turned to 4 points once vehicle came out of Myles exit gate. When asked Mr Anand about the full tank fuel, he replied very casually that they do not provide it all the times and he cannot spend his own money at that time to fill the tank(very impolite response). Anyway I started and brought the vehicle to my home and parked.
Next day morning when tried opening boot to kept our luggage, the boot could not open even after trying all the possible ways. I called the same bloody guy(Mr Anand) and asked him to suggest some way around, again as expected, the response was not appropriate. Since we did not want to spoil our mood and trip, hence tried alternate ways to kept all the luggage on boot.
After driving around 100-150kms we realized that vehicle vibrates heavily whenever we cross speed of 100 kms/h, the wobbling was so heavy that I was losing control over steering.(I was told by Myles that I can definitely drive the vehicle at any speed but it will be chargeable, in which I was agreed upon) Driving above 100km/h was our prime necessity as had to reach the destination on time. Along with, was getting the message displayed “Vehicle is due for service” and sometime “door is open” although it was all locked.
I connected with the customer care with immediate effect and mentioned all these issues and requested help, they connected me with somebody named Niranjan Reddy who suggested me to reach banglore and then connect with him.
Reached banglore at 9:30PM and called Niranjan Reddy, he gave me all the bullshit excuses to convince that he cannot help me at that time and I will have to wait until morning.
Instead of taking risk and driving this faulty vehicle in night till Coorg, we decided to take halt in Banglore for a night.(unnecessarily because of this, we had to spend in Banglore hotel for night stay).
Finally nothing happened overnight, morning 8AM I again called Niranjan Reddy and received the same excuses as before and then he provide me Opeartions Manager contact details(Mr Deepak Kumar).
Now Mr Deepak Kumar was a kind gentleman and given me most awaited suggestion of getting vehicle repaired my myself and later claim the bills ??? it was already 11:00AM in Banglore and being very new to city I do not want to spend my vacation in service center. ?
After having so much of hard talks with Deepak kumar I understand that Myles cannot help me here and basically I was cheated in all the way.
With no help, we decided to proceed our journey as we already booked the hotels in Coorg which was nonrefundable.
At last, we returned back with the defective vehicle and returned it back with the solid resolution that never ever will take the cars from Myles again in life and will share our experiences with all the near dear as well.
My suggestion to Myles is to learn Customer Service and professionalism from REVV/Zoom car as they provide much more better services because after spending so much money the only thing customer expect is timely and friendly service.