Order No. 3064670 Myntra making fool of customtakeouters with their offers of buy for Rs 2999 and get Titan watch free on the occasion of Fathers day.
My concern is with the Fathers Day Offer "Timex Watch’ was not delivered.
Upon talking to your CC personnel Rashmi, I was told that the stock was over on 15th June so I won’t get the offer.
The offer was valid on the occasion of Fathers day, so how come the stock gets over by 15th JUne?
Your offer never talked about any condition of "till stock lasts". I have the screen shot of your website to prove that.
If the stock went over by 15th, why did your site keep displaying the offer till 17th June?
Don’t try to fool your customtakeouters, I want the gift delivered asap.
Abhishek
Reply from Myntra
support@myntra.com support@myntra.com 4:19 PM (9 hours ago)
to me
Dear Abhishek,
Thank you for contacting Myntra customtakeouter Connect. I understand your concern regarding the offer. I regret to inform you that the offer was expired on 16/6/2012. Hence you were not eligible for a watch offer. Please accept my sincere apologies for the inconvenience caused to you.
We value your association with Myntra and thank you for your support & co-operation.
Warm Regards, Chethana Londhe customtakeouter Connect: support@myntra.com Myntra Designs Pvt Ltds.
From: ccmanager@myntra.com
Date: Fri, Jul 13, 2012 at 2:16 PM
Subject: RE:’DBMainID=121-491’ Re: Re: Your order with Myntra has been delivered! Order No. 3064670
To: Abhishek Jaiswal
Cc: "ccmanager@myntra.com"
Hi Abhishek,
Greetings from Myntra
I understand your concern regarding the offer for a watch.
I regret to inform you that after getting an update from the concerned team that the offer was expired on 16/6/2012, you were not eligible for a watch offer.
Please accept my sincere apologies for the inconvenience caused to you.
We value your association with Myntra and thank you for your support & co-operation.
Warm Regards,
Chethana Londhe
Myntra Designs Pvt Ltds
-----Original Message-----
From: Abhishek Jaiswal (aj606in@gmail.com)
Date: Thursday, July 12, 2012 08:55 PM
To: "ccmanager@myntra.com" ccmanager@myntra.com ("ccmanager@myntra.com" ccmanager@myntra.com)
Subject: Re: Re: Your order with Myntra has been delivered! Order No. 3064670
Hi,
Any progress or update on this? am eagerly waiting to hear from Myntra.
Abhishek
On Mon, Jul 2, 2012 at 4:15 PM, ccmanager@myntra.com wrote:
Dear Abhishek,
Thank you for contacting Myntra customtakeouter Connect.
I understand your concern regarding your order number 3064670.
I wish to inform you that I have forwarded your issue to the concerned department. Request you to please provide 72 working hours to resolve the issue.
Please accept my sincere apologies for the inconvenience caused to you.
We value your association with Myntra and thank you for your support & co-operation.
Warm Regards,
Ranjana Sarkar
customtakeouter Connect: support@myntra.com
Myntra Designs Pvt Ltd.,
-----Original Message-----
From: Abhishek Jaiswal (aj606in@gmail.com)
Date: Friday, June 29, 2012 09:46 PM
To: ccmanager@myntra.com (ccmanager@myntra.com)
Subject: Fwd: Re: Your order with Myntra has been delivered! Order No. 3064670
Hi,
Forwarding you the communication mail from your CC along with the screen shot taken on 17th June.
I will put forward my concern again
On 17th June your website was offering the "Father’s day offer: Spend Rs 2999 and get a TIMEX watch FREE" (Screen attached)
On non receipt of the watch, I called up the cc and was informed by Rashmi that the offer was with a condition "Till stock lasts" and as the stock was over by 15th June, I am not eligible for the offer.
The condition "Till stock lasts" is invalid here as I couldn’t see any condition attached with the offer. Generally a condition should be clearly mentioned in full or in the form of some special characters like *, # as you have for referring a friend offer.
Hope my claim is justified. Pls let me know if you have further queries.
Appreciate your efforts toward customers concerns.
Abhishek