I had recently ordered 2 pairs of converse shoes from the site. The problems I faced were as follows:
1) They cancel the order and do not intimate.
They just give you a credit note for that amount.
2) They have tied up with courier companies by paying pittance due to which courier companies do not give priority to there deliveries. In my case goods took a good 12 days for goods to reach from Bangalore to Pune.
3) They do not reply to any mail sent and call center is an absolute mess when it comes to giving you solution, they are only trained to keep saying sorry.
4) Worse they sent me wrong size of shoes and now the procedure for refund is for you to send the goods back to Bangalore where they have useless quality guys who will check and then if found OK will issue a refund.
All in all a terrible website for you to shop.
ALL IN ALL SHOP AT YOUR OWN RISK.