Ordered 5 Hilfiger shirts. Delivery was rescheduled few times. Finally only 3 shirts were delivered. Rest of the order cancelled by them and money refunded which took a few days. So here are the sums
My total order was Rs10000. They held on to my money for around 2-3 weeks. Imagine if they had 10000 customers. so they hang on about Rs 10cr of their money. At 8% interest they have creamed about 6-8 lacs by doing nothing other than sending automated messages for rescheduling the products.
Never had this issue with Amazon.