Today on 22nd January 2018, they unilaterally deactivated my account on the basis of suspicious activity. Legally they can but that’s an abuse of their power and a very unethical practice to get out of an unfavorable situation. They have held my money(Rs 1439.20) and refused to provide any information regarding it. Below is the gist of the conversation.
Give me details of suspicious activity- No
Give me refund- Wait to know whether refund will be issued or not
Wait time- We do not know
Will refund be processed- Don’t know
On what basis you will hold my money- IT’S OUR RIGHT SINCE YOU ARE SHOPPING ON MYNTRA
Send me an email stating this- No
Connect to Manager- No
I am a legit person shopping since last 5 years on myntra and have not done anything wrong, not even unintentionally.
Now, what actually happened.
On 31st Dec 2017, I ordered a product for Rs 449 but received a wrong product. The only option was given is to return the product. I also managed to secure a written commitment to get the product for the same price in case
price fluctuates in the future. Okay, product returned through DTDC(tracking- Z51891971) and courier receipt shared.
8th Jan 2018, I ordered the same product again for Rs449.
17th Jan 2018- Delivery of the product ordered on 8th Jan and again a wrong one. Denied to accept it. Called them, now the product cost is Rs 949 instead of Rs 449. So, to balance that and honour their commitment they gave me a coupon for Rs 500 (min purchase req 900) but that coupon was not working on that product.
21st Jan 2018- Now, finally after multiple calls they told me that they cannot give me that product for Rs 449. Still, I ordered a product for Rs 1439.20 without using any coupon.
Now, on 22th Jan 2018, I was unable to log in. Called them at around 7 pm and they denied to support stating that my account has been deactivated due to suspicious activity. No details provided and I am being treated with disdain.
Whom do you find at fault here? Who look suspicious?
The coupon thing is just a sham to pull more money out of your pockets by keeping minimum purchase requirement and it will not work on most of the good products.
They infact, inflate MRP on some products, proof attached(Allen solly product).
If you think they provide good discount, then check the below links:
https://flipkart.com/adidas-solid-men-s-track-suit/p/itmeth5uqprgtebh?pid=TKSETH5UDXYJWG3Z
https://shop.adidas.co.in/#!product/BK1900_tsnewpeshojo
https://myntra.com/tracksuits/adidas/adidas-grey-new-pes-hojo-hooded-track-suit/1924068/buy
Conlusion:
So, on the basis of my 7 years experience of online shopping, I suggest everyone to be little more cautious while you shop on internet. Ecommerce industry in India is a billion dollar industry but we still do not have a special law to regulate these business sites and that’s a loophole. If you ever get time, just read the terms and conditions of these portals and you will see that they take full authority and zero reponsibility. They make a lot of money but do not take liability for the product or any breach of your data including your financial details. So, actually it’s very risky to go online now and they trick you in the name of malafide deals and offers.