I am writing to express my deep disappointment with your so-called "M-Express Delivery" service. I placed an order with the expectation that the express delivery option would ensure I received the item the next day, as promised during checkout. Since I had an urgent requirement, I chose my office address and explicitly selected the type as "office" to align with proper delivery timings.
However, the experience I had was far from acceptable. Despite the express delivery label, my order was not delivered the next day. This service appears to be nothing more than a misleading feature with no actual implementation. To make matters worse, the delivery agent called me at 9:30 PM — well outside office hours. Is this what Myntra considers professional timing for an "office" delivery?
When I didn’t receive my order by the next morning, I contacted customer care. While the representative apologized and assured me that they would raise a ticket to expedite the delivery, no progress was made. Later in the evening, I reached out via chat, only to be told that there was no express service at all. If that’s true, why was the "express delivery" option displayed beside my order? Was it just for show?
This entire experience has been nothing short of frustrating. I was relying on Myntra to deliver on its promises as I had planned to surprise someone close to me. Because of this delay and lack of accountability, my plans were completely ruined. I have lost trust in Myntra as a reliable service provider. The lack of transparency, accountability, and customer-centricity is appalling.
From now on, I will avoid using Myntra and actively discourage my friends and family from doing so as well. I hope this feedback serves as a wake-up call for you to reevaluate your services and ensure such failures do not occur for other customers in the future.