Dear Sir,
Its with a great sense of disbelief that I write this mail to you. I ordered a item on date. I followed all the possible guidelines laid by your company . As a loyal customer I provided all the necessary details required. When your delivery boy (Deepak Wadhwa 8130995568) called, he refused to deliver the item to me because I refused to show him my i.d proof. It is NOWHERE mentioned on your website that one has to show your ID proof. Moreover he engaged into an unnecessary argument and then started misbehaving with me.
Its not the first time that I am using an e-commerce portal. I am a regular buyer from all the other websites. This was my first time that I used your portal and I am sorry to say that you have disappointed me BIGTIME. This is not the way a brand behaves with its consumers. There has to be some level of professionalism. I don’t think with this kind of attitude your brand will be able to sustain itself in the market.
I will be posting this experience of mine on all the social networking sites and will be suggesting everyone not to buy from MYNTRA anymore.
Your stern attitude is forcing me to head towards CONSUMER FORUM. I have no choice but to go there and lodge a complaint against this matter.
VERY DISAPPOINTED CUSTOMER!
Ovais Yusuf,
Order ID: 11095276.
Shipment ID: 11095276.
Courier Partner: Myntra.com Logistics.
Tracking Code: ML0005288903.