This post was written to alert Myntra customers to a trend in which they can unwittingly become victims and suffer losses.
No verification is performed these days when picking up a specific exchange or return product.
The customer may have provided the correct package with the correct labels, but after it is picked up, the website can make any claims later at the customer’s expense because there is no proper documentation of it.
I experienced this recently.
Since I have been a Myntra customer for at least 8 years, I did not anticipate this.
I recently bought an HRX Sports bra from the website on 19th June with order ID -1207538 55734561914601.
The supplied merchandise did not correspond to the description or size chart on your website.
The size was much larger than stated on the webpage.
I returned it with all tags attached and in unused condition because there was no way to exchange it.
In response to my insistence, an Xpressbees representative collected the package from me and checked the product and tags.
Myntra is now claiming that the merchandise they received was different and had no tags, classifying it as a failed quality check.
They promised to reship the item.
After 16 days of persistently phoning their helplines, several complaints, and acts of mental harassment, they finally reshipped the product.
Now, the product that was reshipped to me was not the one I had originally delivered.
They claimed they were helpless to act. The product is different, hence there is no return or exchange.
Now, I have no evidence to back this up.
Then I realised that these days the pick-up agents do not provide you with a pick-up receipt.
I vividly remember some years back pick-up agents used to verify the merchandise and checked the image on their mobile devices and click a picture of the returned product and used to upload it on their device app.
None of this is carried out today. So, no evidence.
It’s simple to point the finger at the client claiming anything like product is damaged, gone missing, or not picked up under the quality check. Do quality check at doorstep in front of customers. You cannot take it away and decide later. In transit damage/losses is not customer’s mistake.
That’s the catch, guys. I did some research online after this incident and discovered a tonne of other people who had experienced the same issue.
The fact that they arrive at one society and have more than 20–25 pickups performed by the same Xpressbees/Delhivery/etc. agents, sometimes even from different websites like Flipkart, Ajio, etc., raises the possibility that the pick-up agent made a mistake.
It’s highly likely that this system contains a flaw or fault that allows someone else to profit from it.
Isn’t there supposed to be sufficient documentation?
Why do just customers suffer the consequences of Myntra?
At least take a picture of package while pickup or some barcode scanning to verify what customer has returned?
Once you have given the product to agent, you have no record of it, so anything can be claimed later saying some excuse that can cost a burn to your pocket as a customer.
And I was surprised to find I am not the only one, many people have been duped like this.
Today we have become so dependent on these websites, they may be in profit today. But if they don’t take customers and such problems seriously their doom is coming soon. So many websites have collapsed in past due to such customer service.