I am 29 years old, and start investing in a SIP, so I chose my universe, but trust me that is the worst decision, I have made to in my investment move. When I click on my profile, on that page It is displaying someone Else’s personal information.
I have contacted the customer service chat line, and the customer service is completely hopeless, as they do not mention the hold time, nor they respond until you type multiple times, and finally they gave me a call, and I informed them of the issue, and it seemed like a minor issue that I was able to view some one else’s information, and they assured me that it is a one off case, but I have had enough, and I asked them to close my account, and give me a refund of my pending investment.
She told me that I need to send an e-mail to close the account, which I did on the same day which was a Saturday, she told me trading would open on Monday, and it will be processed, on Monday I was shocked to see the pending charges processed, and I have contacted the same person, she gave me vague answers, and told yes you are correct, but they have processed it, and I wanted to know why they have processed when you told me it is pending and a refund will be given, she immediately gave the phone to someone else, and he told me that I am sorry and I apologize on her behalf, and if I were you I would feel the same too, and all the scripted cr*p.
Then he told me she forgot to send the e-mail that I sent to the back end department casually, and even though the mistake is on their end, said the refund cant be issued now, and the best option is a folio transfer, and looking at this, if a small issue is handled like this, people please think what happens to your investment if you are investing for a long term and they play these gimmicks by simply saying I am sorry, I understand you are upset and play games with people’s investment, please avoid and if you want to try out for yourself, invest small amount like 300 and contact customer service and check of yourself, and I conclude by saying, Aditya birla pull your socks up, or you are going to shut this pretty soon.