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Naaptol

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Naaptol
Chaitra @Chaitra.N
Oct 31, 2012 07:06 PM, 1502 Views
Order Cancelled as discount was wrongly updated

Very upset with my first experience. Order Number 5284307 was approved on 29th Oct & today I get a message that the "Order was Cancelled". I immediately try to reach the Customer Care, a moron picks & speaks Hindi, though I had dialled 2 for English. Then transfers & leads no destination. I re-dial & reach another Rep who says "Yes mam order cancelled as payment didn’t go through for Nokia Lumia"... I said I have ordered Transcend MP3 Player (8GB). Re-read the order ID couple of times. Then he says "Order Cancelled as the price was updated wrongly & the price is no more valid". They have realised this after 2 days. And the customer is no way to be blamed for it. When I placed the same had 50% off & now they just send a message that order cancelled without any reason. Very disheartening experience. This was a special gift to my mom.


Never trust and place an order.


Chaitra

(1)
Dear Chaitra,Thank you for taking the time to communicate to us why our product /service did not meet your expectations. As confirmed by the concern team, There was a pricing error on a packaging. We have corrected the same and apologize for the confusion this may have caused.http://www.naaptol.com/faces/jsp/search/searchResults.jsp?type=srch_catlg&;kw=Transcend%20MP330%208GB%20-%20MP3%20PlayerPlease accept our sincerest apology for trouble or inconvenience caused to you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. Thank you again, for your honest feedback. We hope to have the pleasure of serving you again in the future.Truly,Naaptol Online Shopping Pvt Ltd.
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