I had the worst experience shopping with Naaptol.Would never use this site for any shopping.History pasted below.long mail chain.
Any update?
Regards,
Sundeep.
On Fri, Mar 1, 2013 at 3:41 PM, Sundeep Kumar wrote:
Dear Team,
Thanks for acknowledging the mail.Please note that for the next 3 weeks(Mar 2 to Mar 23), I would be staying at my alternate address. Kindly courier the package to below address if you are planning to deliver it between this period.
Alternate Address:
<>
Regards,
Sundeep.
On Thu, Feb 28, 2013 at 1:21 PM, support wrote:
Dear Mr.Kumar. Please accept our sincere apologies for the inconvenience caused to you. We acknowledge the receipt of your order & be assured a replacement/repair will reach you within 7-10 working days at your mailing address. Do write back to us, if the product is not delivered within the stipulated period or call us at 09223516148 for further assistance. Request your patience in the interim. Thanks and Regards,
Deepika S.
CRM.
From: Sundeep Kumar
To: support@naaptol.com; feedback@naaptol.com
Sent: Thursday, February 28, 2013 11:22 AM
Subject: Re: Auto Resonse Complaint Is Registered Mailer Dear Team,
I have not received the replacement for my order. I had called up your customer care number 4 times and everytime I keep hearing the same update -’Your order will be shipped soon’. I am completely frustrated with the way my case is being handled. This was supposed to be a surprise gift for my wife on her birthday and thanks to naaptol - she was indeed surprised on receiving a’damaged item’. Am sure that no one would even bother calling me back to update me on the status of my complaint.
What surprised me is the unprofessional attitude of this organization. Inspite of repeated calls, till date I havent received a single call from your customer service apologizing for the inconvenience caused or even to update that they received the damaged item and would be sending the replacement!
If I don’t hear from you guys in the next 2 days.I will posting this in all social networking sites and also launching a formal complaint with the consumer court.
Regards,
Sundeep.
On Wed, Feb 13, 2013 at 8:00 PM, wrote:
Dear Customer,
We take this opportunity to thank you and it is our pleasure to serve you. We have registered your complaint no: 4177555 and your order no is 5953930.
The product for which your complain have been registered is Collection of 1 cotton Salwar kameez dress material and Fashion jewelry-Co-5058
Kindly allow us to respond to your concern within next 5 to 7 working days.
We assure you timely response and resolution.
Note: This is a system generated response.
Truly,
Naaptol Customer Care Sundeep Kumar
Mar 5
to Mansi
Hi Mansi,
Thank you.
Hope someone is taking care of the request I had mentioned in my earlier mail.pasting a snapshot for quick ref.
"Please note that for the next 3 weeks(Mar 2 to Mar 23), I would be staying at my alternate address. Kindly courier the package to below address if you are planning to deliver it between this period.
Alternate Address:
Plot no.28(Narayaneeyam), Balaji Anjanadri,
Kachivanam Singaram Village, Near Peerzadiguda,
Hyderabad - 500008
Regards,
Sundeep.
On Tue, Mar 5, 2013 at 12:12 PM, Mansi Joshi wrote: Dear Mr. Sundeep, Thank you for writing to Naaptol, we had received your escalation from our CEO. We regret for the inconvenience caused to you. Please accept our apologies over this incident. We regret for the pro-longed delay in dispatching the order to you. We have escalated the issue to our concerned vendor team and awaiting a revert on the same. Please be assured the order will reach you at the earliest, request you to kindly allow 4-5 working days for the order to reach you. Appreciate your patience in the interim. Thanks & Regards, Mansi Joshi Asst. Mgr-Web Care Naaptol Online Shopping Pvt. Ltd India’s leading comparison based social shopping portal_ Dear Team, Any update? Regards, Sundeep. On Fri, Mar 1, 2013 at 3:41 PM, Sundeep Kumar wrote: Dear Team, Thanks for acknowledging the mail.Please note that for the next 3 weeks(Mar 2 to Mar 23), I would be staying at my alternate address. Kindly courier the package to below address if you are planning to deliver it between this period. Alternate Address:
<> Regards, Sundeep. On Thu, Feb 28, 2013 at 1:21 PM, support wrote: Dear Mr.Kumar. Please accept our sincere apologies for the inconvenience caused to you. We acknowledge the receipt of your order & be assured a replacement/repair will reach you within 7-10 working days at your mailing address. Do write back to us, if the product is not delivered within the stipulated period or call us at 09223516148 for further assistance. Request your patience in the interim. Thanks and Regards, Deepika S. CRM. - Original Message - From: Sundeep Kumar To: support@naaptol.com; feedback@naaptol.com Sent: Thursday, February 28, 2013 11:22 AM Subject: Re: Auto Resonse Complaint Is Registered Mailer Dear Team, I have not received the replacement for my order. I had called up your customer care number 4 times and everytime I keep hearing the same update -’Your order will be shipped soon’. I am completely frustrated with the way my case is being handled. This was supposed to be a surprise gift for my wife on her birthday and thanks to naaptol - she was indeed surprised on receiving a’damaged item’. Am sure that no one would even bother calling me back to update me on the status of my complaint. What surprised me is the unprofessional attitude of this organization. Inspite of repeated calls, till date I havent received a single call from your customer service apologizing for the inconvenience caused or even to update that they received the damaged item and would be sending the replacement! If I don’t hear from you guys in the next 2 days.I will posting this in all social networking sites and also launching a formal complaint with the consumer court. Regards, Sundeep. On Wed, Feb 13, 2013 at 8:00 PM, wrote: Dear Customer, We take this opportunity to thank you and it is our pleasure to serve you. We have registered your complaint no: 4177555 and your order no is 5953930. The product for which your complain have been registered is Collection of 1 cotton Salwar kameez dress material and Fashion jewelry-Co-5058 Kindly allow us to respond to your concern within next 5 to 7 working days. We assure you timely response and resolution. Note: This is a system generated response. Truly, Naaptol Customer Care