I viewed your advertisement telecast on Naaptol channel on 13th May 2016 for Kitchen Cooks 70 Pcs Stainless Steel Storage Set where the price was shown as Rs 1, 999/- only.
I ordered this product by calling on the telephone number 09220006000 vide order number 22755755. The lady on the phone stated that the product costs Rs 2, 999/- to which I informed her that it is telecasted on your channel for Rs 1, 999/-.
After confirming the fact, the lady booked the order and told me the amount payable( after adjusting my paypal balance) for Rs 1, 151/- only.
However, I did not receive the product and instead received a call yesterday from number+ 91 120 3980300 wherein the lady again reiterated that the product costs Rs 2, 999/-. She was not ready to listen to me where I was explaining her that it was telecasted for Rs 1, 999/-. Instead she said that she is cancelling the order.
Undeterred by my saying that the entire conversation is getting recorded, she has gone to the extent of saying that I may do whatever complaint I feel like doing and banged the phone uncourteously.
Sirs, I wish to explain that this is an unfair trade practice your Organization is doing by misleading people about the price which is different on the television channel and the actual amount billed which calls for suitable action in accordance with relevant laws on the matter.
You are requested to explain me the following, within 7 days of receipt of this mail, failing which I would be constrained to take up the matter for redressal in accordance with relevant laws-
a. What was the price telecasted for the product on the Naaptol channel on 13th May 2016( Please note that I have the recording of the program);
b. Why was the different price displayed on the website and with your order team?
c. Why was I billed different amount than as exhibited on the Napptol channel?
d. Why was my product not shipped and delivered even after 48 hours of promised delivery time?
e. Why was my order cancelled?
f. What action is taken against the erring call centre staff?
In case you need, you can obtain the recordings of the conversations held with your order team, your confirmation team & the lady who cancelled the order.