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Naaptol

Balaji @smsbalaji

Nov 22, 2012 02:37 PM, 1435 Views

My orderNO 5347220 was not proper and return

I made a purchase in Naaptol order No 5347220 and I ordered a Ultra Slim Body Shaping of Size XL for Rs 1298.00.

I was delivered the above mentioned product of Size L on 11 of Nov 2012. As this falls under the Diwali week, I called the customtakeouter care on 15th Nov to explain the same and they informing that this cant be changed now.

For no fault from myself, I was told by your customtakeouter care people that they cant change the size of my product as I havent called them with in 24 hrs.

I dont understand what the company stands for? They sent a wrong product and wanted me to confirm the same with in 24hrs. If I was asking for a return or refund then they can atleast tell this or if I claim a damaged product then they can tell in this 4 days I might have damaged the product.

My complaint No is 3805013 with Naaptol. Now if I am trying to send an email for the ID prvided intheir website(replyfromnaaptol@naaptol.com ; support@naaptol.com) I am getting the mails bounced back. Not sure how I can get the product exchanged now.

I would never ever recommend this portal for any purchase for any one. Pls forward this to as many people as possible.

Rgds,

Balaji.M.S.

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Brand Response

Naaptol

Nov 22, 2012 02:48 PM

Dear Balaji,Please accept our sincere apologies over the incident.As per telephonic conversation, we request you to send back the product at our ware house for replacement.Kindly follow the instruction as informed you over the call also a email has been sent to your id smsbalaji@yhoo.com.It's possible our email replies are being blocked by your email program or by your internet service provider (ISP). Many email programs provide protection against spam or bulk mails, but sometimes even legitimate commercial emails, like an email from our customer support department or automatic order status notification emails, can get blocked by mistake.Check your 'Spam' or 'Bulk' folders for mails from us or contact your network administrator or internet service provider for advice.If you are still not receiving our emails, do call us.Please mention your contact numbers in your email so that we could also call you up.Please be assured of complete and satisfactory resolution.We shall action further as soon as we receive the product at our ware house, we shall keep you posted on your complaint.Your patronage is important for us.Truly,Naaptol Online Shopping Pvt Ltd