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Naaptol

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Naaptol
Rakesh Ramnani@rakeshramnani
Nov 22, 2011 05:05 PM, 2403 Views
Returned it!

I ORDERED A BLACKBERRY BOLD 9000 FROM NAPPTOL THE CHEATS IT TOOK THEM 7 DAYS TO DELIVER IT, THE MOMENT I PAID CASH ON DELIVERY AND OPENED THE BOX THE BOX WAS NOT A SEALED ONE, ALL ACCESSORIES INSIDE WERE OLD AND USED, THE BACKDOOR OF THEMOBILE WAS BROKEN, I IMMEDIATELY CALLED NAPPTOL AND TOLD THEM THAT THEY HAVE SENT ME A USED AND DEFECTIVE PRODUCT, THEY IMMEDIATELY TOLD ME TO PARCEL AND COURIER THE PRODUCT TO THEM . WHICH I DID THE SAME DAY AND I HAVE MY BLUE DARD SHIPMENT NO WHICH SHOWS THAT THE SAME WAS DELIVERED TO THEM THE NEXT DAY. ITS BEEN 2 WEEKS SINCE AND NOT RECEIVED MY REFUND BACK.


THEY ARE USELESS AND CHEATS, THEY DONT REPLY TO ANY EMAIL WHEN YOU CALL THEM THEY REPEAT LIKE A TAPERECORDER THAT THEY ARE SORRY AND THE REFUND WOULD COME IN 21 WORKING DAYS.


I THINK THIS COMPANY IS BASED IN MARS CAUSE HOW CAN THEY TAKE 21 WORKING DAYS TO FILE FOR A REFUND. NOW I AM GOING TO FILE A POLICE COMPLAIN AS THEY ARE CHEATS.

(1)
Dear Rakesh,Thank you for notifying us of your complaint.We have every desire to address your needs and provide the best solution available to resolve your issue at earliest.As per the order status, we have dispatched your refund cheque through Quantium Courier AWB NO:-D35992146 Cheque sent date :28-11-2011 Bank: Standard Chartered Cheque No:127998& the same is received by you.As per our records the cheque is realized and the amount is credited to your account.Please accept our sincerest apology for trouble or inconvenience caused to you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future. Truly,Naaptol Online Shopping Pvt Ltd.
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