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Naaptol

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Summary

Naaptol
Aakash Gupta@aakasholcom
Jul 16, 2012 02:17 PM, 1708 Views
(Updated Jul 16, 2012)
Customer service pathetic and bad website

Order # 4426161.


I was adding my address in Naaptol website and instead of Noida, it accepted Bhisrakh(some place in UP). I changed my address in its website and also logged a complaint against the issue. There was no auto-generated reply from the website. Plus when I called their customer care, the replies I was getting were really bad. One cannot say that they could understand what the customer is saying on phone. Whenever you say something, there is silence from the other side.


In the end, I hung up in frustration and do not know if I will get my shipment on time or not.

(0)
Dear Akash,Thank you for shopping with Naaptol. Please accept our sincere apologies over the delay.Your order is shipped through Blue Dart Waybill No : 44949618125 & the same is delivered to you.The Pincode update earlier was not in courier serviceable area., hence it was not processed.You can login to our website http://www.naaptol.com or call our sales order line at 09222281000 to book a new order or query related to any product listed on our website. We look forward to serve u with more value for money and exiting offers Truly,Naaptol Online Shopping Pvt Ltd
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