I have a motor insurance policy in national insurance company(policy number57050031166265001385) I didn’t make any claim.So I don’t know about claim settlement.Come to story my policy renewed through online, my money deducted from my account but receipt or policy not generated on 22 march 2018. same day on wards I tried to contact customer care toll free number they are telling to me, they have no option to lodge a complaint.They simply give a mail id.I sent 8 mails to nic.helpdesk@nic .co.in.every time they are sending a follow up message to Lovey.Sogani@nic.co.in.But that employee not responding.only one employee in your company?i didnot get insurance document, I waited more than 15 days.but employees not responding.Finally my policy expired but not get policy, they returned my money to account.I lost my time, my policy expired, my money hold.I went their office it is around 35km from my home.They told to me renew via offline.Its risky because they want see my vehicle for inspection.My policy expired mode because of this company.If something happen in road who will respond?I am a genuine citizen, I renewed my policy at right time.But company not give my policy but they assured me.After returned my money, I asked to them can I renew via online.They are not give a single chance to renew online, they simply told your policy expired.Company should think once again it is not a customer fault.It is your network problem from your side.So you have right to give grace period to your valuable customer for online renewal.I lost more than 150 rupess, because I renewed on march but they not give policy.i went office that time new financial year comes, so my policy amount increased.From my home to office 70km take both side.so lost 175rupees again.Total loat 325rupees+time+tension .It is a digital word especially digital india, But our national insurance company very poor on their digital services.They are not give hard copy via post also.I complained higher authority also, day before yesterday I get a call from their side, they asking about my complaint.I wondered after 100days, they are asking about my complaint.So please take care when you go for renew online, first pray god and click renewal.Its depend on your luck.Ready to go offline office.Its my experience.