Complaint Description
Details regarding the case:
The case of my car accident which has been long pending due to inaction on the part of the National Insurance Co. to clear my dues.
I had met an accident on 21st June 2008 and the case was reported to PASCO automobiles, Gurgaon. The surveyor assigned to my case is Mr. Avnish Kumar (+91-9810157511). The survey was completed within a week to 10 days and the estimate charges for the vehicle repair value provided by PASCO were close to INR 2.4 Lacs.
A scanned copy of the estimate provided by PASCO(authorized Maruti dealer) has been attached herewith .
As per the policy norms, it was suggested by PASCO after their engineers had inspected the car, that it is better to get the vehicle cleared under Constructive Total Loss (CTL). This is as per the Section I, Article 4 of the Insurance policy document provided to me by PASCO automobiles whereby " The insured vehicle will be treated as CTL if the aggregate cost of the retrieval and/or repair of the vehicle, subject to terms and condition of the policy, exceeds 75% of the IDV value".
The PASCO engineer told me that the chassis is broken as well as bent and even if repair is done, the car will never be able to perform as an undamaged car.
The IDV of the car is INR 144, 000 and a CTL can be declared if the repair costs are more than INR 108000 as per the policy document.
Actions taken for claim settlement
I had requested my vehicle to be declared a TCL just 2 weeks after the accident. However the matter is still hanging unresolved.
I had escalated the issue to Mr. Deepak Kakkar from Maruti Insurance, but unfortunately he has not been able to help me or explain satisfactorily the reason for the delay in the insurance payout.
Mr. Deepak told me that there is one Mr. Gandhi (011-23545177) from the National Insurance who is handling this case who is not ready to accept the case as a CTL due to unknown reasons.
The delay in the insurance payout has already caused a lot of pain.
I already have had 4 meetings in person with the insurance surveyor and numerous emails and phone calls have the following inputs from the insurance surveyor over my 4 meeting with him spreading over the last 4 months. The latest meeting held on 01st October 2008.
The insurance company has asked me to accept a settlement of INR 120, 000 for the total loss (initially they were ready to give only Rs 90, 000, after my continued perusal the amount has been increased to the current value). This is still contrary to the IDV of 144, 000.
I am not clear why the estimates from PASCO Automobiles, an authorized Maruti dealer are not being considered genuine. Does this mean that PASCO automobiles have a reputation of fleecing customers with high repair bills? My conversation with the insurance company at least suggests that.
I was told that the liability of the insurance company is less and hence the insurance company is not agreeing to pay the total amount. However, this was never satisfactorily explained.
CONTINUED...
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