I had a very disappointing experience with this company. The package I received was missing almost everything that was promised: there was no wooden spatula, no plastic sieve, and worst of all, no Kefir grains at all! Instead of a secure container, the items came in a plastic zip-lock bag, which was unprofessional and not suitable for such delicate items. There was no instruction manual, no date of packing, and when I tried reaching out for help, my calls went unanswered. Overall, this was a frustrating and unsatisfactory purchase. I wouldn’t recommend this company to anyone looking for quality or reliable service.