I have been playing this game since 5 days, I have an amazing experience. The concept of the racing game has been changed. They have introduced new awesome campaings and racing events. The help functionality is average. They have very confusing menu constructed. The game is user friendly as it helps with pop up text at every single point. Their service is good, friendly and helpful. The reliability depends on user to user. I have noticed two negative points in this game. First , it is an EA product so it has hidden downloads at most steps but the downloads are worth it. Secondly, the step by step pop message is very irritating. Now comes the value for money, in this case they have failed. They provide very costly gaming currency and which I feel is not worth it.