I have booked my ticket from pune to Mumbai.
I didn’t get any message regarding the bus and driver details.
My booking was from swargate, when I contacted there office and call center number they told me to reach kothrood and when I reach there I came to know that they had sold my seat to some other passenger, when I asked them how could they sell my ticket, the driver and the contact person misbehaved with me.
After that I called the customer care they told me they cant do anything and asked me to wait there for some time they will arrange seat in some other bus. Than I waited there for half an hour when no one contacted me I called them again and then kept my call on hold and no one responded. I had to book another ticket with some other bus service to reach Mumbai.
Neeta is the worst travel company, I strongly recommend passengers to avoid this bus service if you want to avoid this kind of inconvenience which I had faced.I will sue Neeta for this disgusting behaviour, and I will send them a legal notice in short time, now they will learn how to behave with passengers.