Worst Customer service by Neeta Tours and Travels.
I had made an online ticket booking for travelling from Pune to Kolhapur.
Ticket Details as below:
Boarding Point: Nigdi
Boarding Time: 6.00 AM.
Date: 22.05.2013.
PNR:9354011
Booking ID:GOBUS5499d1369135863
Vehicle Number- MH04 G 4142
I reached Nigdi at 5.45 AM and was waiting for bus till 6.15 AM. Bus didn’t arrive. I called up head office who in turn gave me driver’s number. On calling up driver, got to know that he had already left without picking me. I called up head office again to inquire why Bus left without picking me. But the person behaved rudely. No alternate arrangement made.
I called up driver again at 6.30 AM. He told me to come near Wakad, 9kms from Nigdi. I said Okay and reached Wakad. After coming to Wakad, got to know the bus had again left without waiting for me. I again called up Head office. They didn’t even bother to respond. Driver started disconnecting my calls. Irresponsible and hopeless people.
I again called some other head office. This time they asked me to come to Swargate which is 18kms from Wakad. I went to Swargate and reached there at 8.00 AM. To my utter surprise the bus had already left. I argued a lot in Neeta Office, Mitramandal Chowk, Swargate to make an alternate arrangement for me. After a lot of heated exchange they finally made an alternate arrangement for me.
My questions is, why was I made to suffer for their mistake? The ticket cost to Kolhapur was 410 and I had to shell out 500 bucks to reach the new Boarding point from Auto. Also, some strict action needs to be taken against these stupid people for causing such an inconvenience. This would ensure that the same mistake wont be repeated with other customers.
- Here is one more thing which added to my frustration- In bus, there was a nice board which read "For any complaints and suggestions contact: 8652222800"
I called up that number, after listening to my complaint the person didn’t even say anything and disconnected my call.
Why the hell do they put up such statements when they don’t even bother to help.Useless people.
Here are more details:
Head Office Number-02066841818
Sachin-Head office member-09604796478
Driver Number-+919221261444
One Number which they asked me to dial-+918275214205