Neswatay is pathetic in terms of service.I would never recommend people to book a house on rent with nestaway.
I had so much problem with the move in and there was very less/no support after I paid token money for booking, sec deposit, onboard charge(which nestaway says is agreement making, house cleaning and all one time charge) and sept rent.
I was supposed to move in on 2nd oct, however my rent agreement was not done as my address was not corrected even I had updated long back.Also on 1st oct move in manager called me and said move in cannot be done as 2nd oct was holiday for nestaway as well.To my surprise I had already raised long back that I am moving in on 2nd oct, but at last moment I was told cannot move in cannot be done.I was moving from bangalore to gurgaon and had no where to go.
Clearly so unresponsive people, even customer told they will help me within 1 hr, but no one called up.
Following
Invoice ID: M7TVG6BOYPTUIBK-Token Amount Paid - on 16 Sep 2017-? 2600.0
Invoice ID: 2GNEBWFFFGKSYFQ-Date Paid on 22 Sep 2017-Reason-Security Deposit Amount Paid-? 7500.0
Date-Paid on 22 Sep 2017-Reason-Onboarding Charges-Amount Paid-? 3000.0
Date-Paid on 25 Sep 2017-Rent September-Rent For SEPTEMBER from 2017-09-25 to 2017-09-30-Amount Paid-
? 2020.0
After all these things I was so depressed and decided to cancel booking, so I raised cancelation on 2nd oct on nestaway portal, to my surprise I am still did not get my refund, even after so many days, even if nestway business states it would refund the money within 7 days clearly its 16 days.
Also I raised the ticket nobody looked in, escalated till level 4 nobody looked.Calling up customer care they would give stupid reasons that it would be done in 1 day or 48 hours, don’t worry and all.
Customer care level 1 make excuses that manager is not available and he is gone for lunch and sometimes colleagues act as manager and talk to you and assure you will get refund.
Nestaway is not simplifying living but shelling out pockets of people and not helping them.Big fraudsters.
Attached ticket for refund
Attaching ticket