Net4India is quite a well-known name in India for registering Domains. Earlier I have recommended their services to Friends and had registered a Domain for myself. And, yes that was probably the WORST Internet Purchase I have made till date.
My domain was to expire on 15th February, 2014. And well in advance I renewed the Domain name on 28th January, 2014. The necessary amount was Deducted from my Credit Card and I was taken aback when I received the Order Confirmation. Instead of the Domain – Email Services was Renewed.
Considering the importance of my Domain and digesting the a loss of Rs. 672 I again logged on and Renewed the Domain with Rs. 729 and received an Order Confirmation saying “In Process”. Generally it takes a few minutes for other Registrars to Renew the Domain. However, I waited for over 24 hours and still found the status was “In Process”.
The misery began when I contacted their(24x7) Customer Care(It is just a Day Office and you will have to wait endlessly to get connected to a Representative, who will speak only in Hindi). They informed me the Domain is “Being Renewed”. I waited for a week and the status never changed. I contacted their Help Desk 8 times and at least 4 times over Phone(that is when I was luckily connected) and every time the lousy Customer Care just copy pasted “This is in reference to your query, we would like to inform you that the coordination is underway and we will update you within next 48-72 hours. For any further assistance do contact us."
Finally to save my Domain I initiated a Domain Transfer to GoDaddy on 9th February, 2014. It took a long time by was finally transferred in the brink of time on 15th February, 2014, just in time for the Domain to remain active.
Net4India is a PATHETIC Company with absolutely OBNOXIOUS Support Staff both on Phone and Ticket Support. Today, on the day of this Review 18th February, 2014 – the Status is Still “In Process”.
Be Customer of Net4India and be ready to be treated as a BEGGAR. Altogether, the Company has eaten Rs. 1401 from my hard earned money and I didn’t include the STD Costs.