This is to bring to your notice problem I am facing from Net 4 India.
My name is Mustafa Khargonewala and I am a freelance web designer. My alias is Qamaal Mustafa Sikander and my online identity is graphikamaal. My office is at 173 Citimall Link Road Andheri West Mumbai-400053.
A client Mr.Ram Verma (Mobile No. 9892675111) of Rishi International, Kuber Complex, Link Road, Andheri West, Mumbai-400053 approached me to create a website for him ( rishiinternational.net).
He said he has already got a domain but does not have a hosting. The domain was registered with Net4India. I said I can provide the hosting and the name server will have to be pointed to my hosting i.e. ns1.graphikamaal.com and ns2.graphikamaal.com.
The client gave me the login details to point it to my hosting. However once the domain was pointed to my server, his email package of 10 emails stopped working due to which the client asked me to revert the settings. Since I did not know NET4 India’s name servers, I called them but there was no response hence I logged in using client’s CRM and lodged a complaint.
The next day when I checked, it was closed without providing any resolution. Again I opened it saying the mails are still not working, the name servers of NET4 were given. I reset the same to NET4 and the message was it will start functioning in 4-6 hours. However when it was still not working today morning i.e. 20th April 2010, I called them and they said only the name server was pointed to NET4 whereas the MX was still not transferred and an executive said that now he has done it and in 4-6 hours.
Finally the client called me just now while typing this and informed that it has started functioning.
However this complaint is against NET4 for misguiding and misinforming my client. When he had called the company yesterday, they said that somebody (i.e. me) was trying to CAPTURE the domain in his name and my client should make a POLICE COMPLAINT against me.
Kindly take a note of this as this kind of pathetic service and misguiding to clients can unnecessarily spoil my relations with my clients.
Who will pay for the mental harassment and torture my client and me faced for last 4 days?
COPY :
MUMBAI POLICE ONLINE APPLICATION
GOVT. OF INDIA CYBER CRIME CELL
CONSUMER FORUMS ONLINE
MR. RAM VERMA
NET4INDIA