I have been a member since 2001. For months now, my returned dvds are received by Netflix but the next dvds in my queue ( 400+ titles) do not get shipped out promptly like they used to. I constantly see the message informing me that the next dvd will be shipped out as soon as possible. So instead of shipping another dvd the same day, there is a delay of one to two business days. When I first called customer service, I was told that the delay is a rare occurrence and not to be concerned. However, now it’s happening week after week and I get different answers when I inquire. I used to be able to watch four dvds per week on my 2-dvd plan; now I’m lucky to be able to watch two.
Another issue I have is the availability of newer titles. For example, I have been waiting for Allied since last November and for Fences since last December. Delays of eights months and counting are ridiculous. Could Netflix be purposely causing all these delays to reduce postal expense or perhaps in hopes of increasing their streaming only subscriptions - or both?