Intimation Number AD_D_090116_2923484.This company sucks big time. They are the most pathetic insurance company I have ever come across. Let me explain.
First of all when I bought this iphone from Reliance retail I met one of the representative who told that take the insurance its very beneficial. Your device will be picked up and dropped, Hassle free service, contact me directly. One sudden day there was a liquid damage to my phone I was not worried as I had insured it.
But then started the problem. I called up the Insurance guy he said he needs the policy number and other information. I realised that this guy sold me the policy and never gave me a hard copy of the bill he said it will be emailed. Which I never received.
Then I went online and raised a ticket for claim. I was then asked to visit the center in dadar and I stay in Jogeshwari. I told them about pick up and drop they said we dont have that service. So I requested for a nearby location. After 7 emails I got a response to go to borivali still far though. Also to let you know they have a customer service number who never answers you will be frustrated to stay on the call. I reached the borivali center a very kind woman helped me with the process. She asked me where I came from and replied there was a center in Andheri why have they sent you here. I was all red. Still I was patient and handed over the device. Later there were no updates I again started writing emails. After multiple drops I today get a revert that it will take a month for the device to be repaired. this is just insane. Honestly dont buy this insurance at all. On my previous iphone I had a policy with apple and they replaced my phone within a week.