Myself, Sandeep Nikam, is having mediclaim policy along with my parents in Thane Branch From 2006 ( Policy No. 14070034110100201491) Valid upto 4th June 2012.
But for renewal of policy , I did not get any intimation letter from New India . So by the time I checked the date the policy the renewal date has been passed . So I contacted your Thane office for renewal. They have told me it is not possible to renew your policy as it is more than 1 month and New India do not intimate customer about renewal and it is done by Agents. So I asked if Agent do not inform then what happened? But they told me that it is not our responsibility. They told me to contact their superior Mr. Shirish Jadhav for further resolution.
So I have visited your office today and met Mr. Shirish Jadhav and I got stunned to hear reply from Mr. Shirish. He told me bluntly if you have problem then go to other insurance companies and we do not give intimation to customer and he could not do anything in this case.
I am your customer for 2006 and I am always pay on time and my policies had never got lapsed. So, what customer could do if they did not get any intimation from either Insurance company or agents? What is my faults in this case? Also the way your authorised person like Shirish reply to customer is unbelievable and very insulting.