We have the highest broadband users in India urban areas but condition for broadband services are pathetic in Delhi unless you live in a society or a posh area. I am a Nextra Broadband user for more than a year and here is my review:-
August-2014
I was using a MTNL broadband connection prior to nextra or you can say I don’t have any choice as I don’t have any other good ISP in my area(East Delhi, Jheel Khuranja). MTNL was not that bad but due to some wire cuts my broadband was down since May 2014 and we all know how MTNL services are and it was like that they will never repair those wires. Fortunately, my internet connection was up in September first week of 2014 and at that time I also saw Nextra Banners in my area. I heard about Nextra and Spectranet earlier too as one of my friend in Indirapuram was using the same. So I decided to give it a try at least, as according to my friend they provide good speeds though owned a fibre postpaid connection.
Installation
So, I after reading those banners I went to the shop of local dealer and asked him about the Quality of service installation charges etc. He told me it will be an Ethernet on cable connection(Nextra generally provide EoC connection in non society environment like me while internet on Lan or fiber in societies). He said that quality is good and no installation charges is required but Rs. 1500 has to be submitted as security for modem. I enquired him about any address which was near to my home where nextra connection is working. He gave me one address which was a shop which do bill payments and printing etc. I asked the person how the connection is and how is the speed? He told me it is far much better than shitty MTNL and he was using the same for the past 6 months and there was no down time as such. I was impressed by reviews.
Next day I went to the shop submitted my documents and he asked me amount of first recharge i.e Rs. 1123/-(10 Mbps 20 GB Plan). I requested him he can take the same when he will start the connection but he said this is mandatory and without the amount he won’t be able to punch my form for installation. He assured me that installation will be done in 3-4 days. Despite assurances no one turned up in 3 days, so I called up the person on fourth day, he assured me that someone will come to install. Next day someone came and installed wires etc. He asked me some money for wires as my residence is far away from installation point, which I refused to pay. I called up the dealer which took money from me and told him that this person is asking money, he told me that your residence may be far away that’s why he was asking money. I told him that I don’t want installation, refund my money. After hearing this, he replied that its ok sir let me talk to him, I would get this installed free of cost. The person who came for installation, did installation free of cost and said that he will come again for modem.
Now 7 days had expired and my broadband was not installed due to lack of modem, so I went to that shop but the owner was missing. I waited for him for half an hour and when he came, I told him the entire story. He said sorry sir for the inconvenience, I will install your modem by tomorrow as there was a shortage of modems for Nextra itself. As promised he got my modem installed next day in evening. My connection was working within few hours.
Initial Impressions that time:-
I was amazed by speeds both upload and download speeds were around 10 Mbps and there was no down time. It was just like during peak hours I get aroung 6-7 Mbps speed instead of 10 Mbps as communicated in plan. I complained about the same and the customer care person called up next day and it was working fine that time. I already decided to try it for a month. For initial one month I didn’t face any issues and speed was exact what it was promised. Torrent gave me easily 1.1 to 1.2 MBps(Mega Byte per second) download speeds, which is fine on 10 Mbps connection. I was happy my internet woes were gone and I happily disconnected MTNL in the month of November 2014. In January, 2015 Nextra increased data from 20 GB to 25 GB for Rs. 999 plan(exclusive of service tax).
Review after one year of usage
Due to large number of users speed issues was there in my area after few months but Nextra fixed it by setting up a New POP in my area. Nextra is a good ISP and they always give what they promise be it speed or data. Now their customer care has also improved in past one year and so is there number of connections. For the one year I faced only 5-6 times mass out i.e. complete internet shut down, due to some technical issues. But good part is that there customer care knew about it and if down time was 8-10 hrs or more than that, they will compensate three extra days by extending your validity. I recommend Nextra to everyone. One thing I never understood why there is so much negative reviews about Nextra. I don’t know about other areas but it is very good in my area. I even took feedback from other users who were using Nextra Broadband in different parts of Delhi but no one gave me negative feedback, everyone is satisfied from services though minor hiccup may happen sometimes.
Finally, My internet woes ended due to Nextra Teleservices Pvt Ltd. and now I am a high speed user and I generally recharge with Rs. 1480.86 for 40 GB data, which is sufficient for me in a month. I Know Nextra is bit expensive but you will get good speeds and customer service in return. I just wish that they will launch some good pocket friendly plans in future.
Update
Nextra has revised FUP limit by 5 GB. Now you will get 30 GB monthly data instead of 25 GB for 10 Mbps plan on recharge of Rs. 1137.