I had ordered certain articles from nnnow and had put in an exchnage for 2 jeans on 5th Sept and till date no one has bothered to come and pick up the articles instead they are suggesting that I should deliver it to the nearest store and why would I do that if they have an exchnage option then someone should pick it up from my place.
And the best part they have only one standard reply
Quote
“Dear Customer,
Thanks for Writing in!
We hope you and your family in good health amidst this crucial phase.
As you are aware of the Covid-19 situation across India we are receiving a high surge of emails and calls. Please expect a delay in our response. Rest assured our team is putting their best to reply at the earliest.
Your cooperation is highly appreciated.”
unquote
Its only them who has been affected by covid or is this just an excuse to not give service to the customer.
My Return Id - RD3B39C & R69B491 if anyone has the courtesy to see whats the status.