My piece of advise:- "Get this phone if your phone usage does not extend beyond 24 hours at a stretch". Because beyond that, it is BOUND to hang. And hey, you’ve got another option, set an hourly timer in your watch to give your phone a check(to reboot the phone just in case it has hanged:-)
And don’t worry - Nokia care centers are just a call away. Or that’s what I thought. Here’s my story:
26 Dec: I buy this wonderful Nokia 5310 to gift to my wife on New year.
1 Jan: I gift it & she starts using it.
1 Jan: It hangs. We don’t take it seriously & assume it is just a coincidence & just reboot.
2 Jan: Its hangs again. We think that now this is getting serious and let us bring this to notice of Nokia. We leave our officeto take it to the Nokia care center where they inform that it could be because of viruses on any downloads I may have made(I made no downloads). So they advise me to remove my memory card(& I haven’t inserted it since then in my phone) & deposit my phone to update softwares etc.
3 Jan: I get it back.
4 Jan: It hangs again. Oops. I’ve a meeting which I give a skip to take it to customer care in hanged state to show that "Boss - It STILL happens". They promptly deposit it. Since they have no clue on what could be the problem(The only rescue they know in case of software problems is reinstall which they’ve already tried), they send it to higher level support. They tell me to get in touch with Nokia helpline to determine when my phone will be back.
15 Jan: I call Nokia to talk to a dumb executive who tells me that it is with higher level support and she has no information beyond that. She tells me to contact local Nokia Care center on 20th Jan to see if my phone is back.
17 Jan: I get my Nokia phone back.
17 Jan: It hangs yet AGAIN. I am furious now. I take it in a hanged state again to the center. Where they say they have an updated software now and reinstall it.
18 Jan: It hangs. My patience is running out. I take it to Care Center & tell them the problem. They with a blank face ask me to submit it. They don’t know the problem - they just know that they’ll send it to highe rlevel for another 15 days. The job sheet they give me mentions that the phone has been brought to service for the first time, and a simple desciption of the problem - "Reboots / restarts". I ask them to mention that this is the fourth time this phone is brought, and to write the comple problem description. They refuse. They say that comments are only meant to be entered by a a Nokia Engineer. After a tought fight I am allowed to write manually on the jobsheet(not entered in their online system) my problem description.
18 Jan: I call Nokia Helpline & lodge a complaint of the handset. Ivery clearly mention that I am not interested in getting my handset repaired or replaced. I want a refund. They give me a complaint no and ask me to call in 48 hours.
19 Jan: I also lodge a complaint at theri website to which I get a reply that they cannot comment on the refund but I should contact Local Nokia Care on 3rd Feb.
21 Jan: I call their helpline but they are helpless.
27 Jan: I get a mail which is mostly about "We care for you and blah blah . but no extra information - a simple contact customer care on 3rd Feb".
. and it is going on like this .
Frankly speaking I WAS a very loyal Nokia customer, but not anymore. Particularly this handset is a failure - looks can be deceiveing, remember? In 1 month of my purchase It has spent 4 days in the box waiting to be opened, 3 days with me(never worked for more that 24 hrs at a stretch), and the rest of it at customer care.
This is the feedback only based on 3 days I spent with my handset - the rest of feedback - VERY low ring sound etc is yet to be experienced.
Decide for yourself.