I got a Nokia 6020 in October. I’ve used it extensively for voice calls, GPRS both using its built in browser and using Hutch and Airtel GPRS dial up connection and on National roaming. The phone is a very good product, the VGA Camera quite decent (When there’s enough light). I use a Nokia CA 42 USB Cable for the Net, and for syncing my Nokia phone with my PC using the Nokia PC Suite which does not do its job as well as its supposed to. While travelling, I have also used the built in email on the phone which was not only extremely difficult to set up, but I also had a sore thumb for weeks afterwards. The GPRS modem is quite good/Stable and I have downloaded up to 3 GB over the weekend (Friday evening to Monday Morning) without a break. (Of course I do get full signal strength in my house). GPRS Net access also works very well with Infra red with a laptop. However sending camera photos to some Nokia phones such as the 6610 doesnt seem to work... either the formats are different or more likely the resolutions.
My phone suddenly switched off in the train on the way back from home in Jan. When I got to the Nokia care at District Centre , Janakpuri run by HCL, there was a long queue. When my turn came, the person started handling my phone very roughly scratching it and opening and throwing the parts around. All the while the twit kept rudely insisting that I had dropped it. He sent the phone inside to check it and the person said that it hadn’t been dropped. Without any apology the man ’’did the needful’’ . He told me that paying 10 bucks would deliver the phone to my office when it was done. I did it and after waiting for a few days I went and collected it personally. I kept quiet because they told me they were swapping my instrument and giving me a new one. (I hope they did- at leat the covers were new and the IMEI No was different).
I came home, restored from a backup and started using my now silver phone as I was not given an option of receiving a phone of the same colour. Two months later my ringer/speaker stopped ringing. On taking it to the same place, I found that they had taken a turn for the worse. This time the person (different one) wasnt in a mood to accept my phone but was more interested in going for lunch, in spite of me waiting for about 2 hrs in the queue. He opens my phone and asks me for the model number (which he should have known or at least read from the label if he was so much of a dunce) I was told my phone would be ready in 2 days.
Two days later I find the shop closed. The guard says server is down come in the evening. I come in the evening and he says server is still down come in the morning. I’ve just been discharged from hospital and am extremely weak and need my phone and I have to travel for 45 minutes by bike (on some of the hottest days this summer) one way to know the server is down. When I call up no one picks up the phone. I come again, the server is still down. When I ask why the phone wasn’t picked up, the guard justifies ’’whats the use of picking up the phone if the operator cant give you the status’’ Each time I also pay Rs. 5 as parking.
Finally the next day I get my phone. I thankfully return my friends phone which I was using in hospital. I use Nokia’s restore from backup and restore and the stupid software restores some of my wallpapers and ringtones. Then I manually sync my contacts and am glad that I didnt rely on the backup and restore feature to backup my contacts.
When I come home, I realise that although my phone is working, the sound from the speaker sounds torn, the same extra vibration that occurs when a speaker is improperly tightened in a radio. I cursed them and decided never to go there again.
Yesterday while going to the market close to my house, I found a new board proclaiming ’’Nokia Priority Service’’ I wonder what they mean by that, (More impeccably dressed incompetent people?) but I think the next time my phone conks out, (which is surely not very far off) I must try them out.... I wonder why I never had any problem with my Nokia 1108 and yes I did drop it many times... it still looks like new and still works like new. I’m sorry I sold it to a friend.... I never thought that I’d need to have a backup phone for the Nokia 6020.