Leave the product features and all. Nokia service centre is really pathetic.Now onwards I will suggest that Nokia is good till the time you do not need to go to service centre.
I purchased Nokia 6131 model just two months ago. Its mini display used to go blank I showed this problem to my dealer he said not a big problem sometime it happens so just restart your mobile. This problem persisted and now one week ago both of the screens got blank.
I gave my mobile to Nokia Service Centre at Namely Akshay Telecom At Shivaji Nagar, Opp PMT Road in Pune on Fabruray 05, 2007. After four days when I did not get any response I went to centre once again.Initially when I asked for alternate mobile the staff directly said no. After insisting too much the centre Manager got ready to provide me alternate mobile that too after talking to the main centre. However he said that I will get my mobile not before Friday i.e. February 16, 2007. **So Nokia takes 10-15 days to repair a display problem.
*However I would like to mention here that just few shops away form this Nokia Service Centre there is a small shop owner to whom I gave my earlier mobile which also had display problem. He repaired that in a day. And he called me twice in that period to inform me about the status of my mobile.