SORRY GUYS ITS LENGTHY BUT PLEASE READ IT AND ADD A COMMENT.ITS MY PERSONAL EXPERIENCE
I have always been using nokia phones from last 6 years.all out of 15 phones 12 were nokia.but now I swear not to take nokia because of their WORST service.it is like you buy a product and then BEG 4 a service.actually iwas having problem with NOKIA 6680 no doubt nokia is best but its care centre are really bad bad an bad I had a very bad experience with nokia care centre.
LOCATION:
’BRIGHTPOINT’ @
Phoenix Mills Compound,
3rd Floor , ’’C’’ Wing,
462 Senapati Bapat Marg,
Lower Parel, Mumbai-400013
Tel: 0091 - 22 - 56607525
Fax: 0091 - 22 - 56607533
i went there today.i got my waiting coupon at 2.36 and I was told to wait for 1hour.i requested the operator that I have an emergency.and I got reply that ’SAB JALDI MAIN HI HAIN’.MEANS ’’EVERY1 IS IN EMERGENCY’’.after that I went to do some shopping . than at 3.30 I went ther.and I was told by the watchman that it will still ake around 45 mins.i was shocked to hear that. THEY MUST KEEP SOME EDUCATED PERSON AT THE PLACE WHERE THEY ISSuE COUPONS INSTEAD OF A WATCHMAN. when we ask a watchman he rudely answers ’’HAMARI DUTY SIRF TIME BATANA HAI, and WHEN V GO TO OPERATOR SHE just says’’WAIT’’.
just this small word and we cant do anything. after buying a nokia mobile with warranty I have to wait for 1andhalf hour JUST to get it repair.its bullshit. when my number came the executive told me , we dont have time please make it fast.how can they tell this? its really very bad on the part of a company like NOKIA to give their care centre dealership with such an unprofessional company.there were around 35-40 customers sitting there and for enquiries only there were 10 executives (10 desks).when they know there are so much people coming everyday they must have more helpers for that.
I REALLY REQUEST PEOPLE TO OPPOSE AGAINST SUCH BIG MNC’S. THEY MUST COME TO KNOW WHAT PROBS CUSTOMERS ARE FACING.NOKIA MIGHT NOT KNOW ABOUT THIS .BUT WE MUST RAISE VOICE AGAINST IT.WE HAVE THE POWER&RIGHT TO GET PROPER AFTER SALE SERVICE AND PROPER ANSWERS FROM THEM.