Nokia customer care is really poor and shitty. I bought a supposedly nokia premium phone lumia 920 on 15-jan-2013 spending, rs. 38199/- on it from croma store located in oberoi mall. On 16-jan-2013 i got a micro sim for same which was activated on the same day. I was very happy and excited to use the phone. Within 2 days i saw cases of calls dropping. I thought that issue was related with mobile network. On 18, 19 and 20 of jan i had to go out of town and found that the phone was not picking up network while roaming.
I approached the croma guys on 21-jan-2013 and they said that this must be problem with the sim card and try changing it. I got the new sim card on 23-jan-2013, observed it for 2-3 days and issue still persisted i went back to the croma guys on 28-jan-2012 and this time they said that i should get in touch with nokia care in malad as they cannot do anything about it. So on 29-jan-2013 i approached nokia care and they said they will keep the phone with them for a day for observation and gave me the job sheet number 642504867/130129/22.
On 31 jan 2013, i go back to them and they say they haven’t found any issue with the phone. In front of them i make a call and show them how the network drops after the call. They acknowledge that this is a problem and will send the phone to r&d dept for checking. After a day they call me up and say that r&d dept has informed that the phone has to be sent to factory for repairs. I tell them clearly that i wouldn’t take a repaired phone and want it replaced with a new handset as this is a manufacturing defect. The nokia care center guy amol says that he will give this feedback to the factory guys. On 11-feb-2013 i get a call from the nokia care center that the pone is repaired and may be collected. Frustruated i call the nokia support and talk to mr. Ramkapoor giving details of the above issue. He informs that he will arrange for a call back from his team. Someone calls me on 13-feb-2013 and i again give him the full details about the phone and since then there hasn’t been any call to me informing on the status.
Today, on 19-feb-2013, i call up nokia support again n talk to mr. Suraj and ask him why nobody is giving a status update on this. He says he is sorry and emphathises with me on the issue but nothing can be done as there was no reparable defect with the phone due to which it cannot be replaced. Now guys it’s been more than 30 days since i bought the phone of which i have hardly used it for 10 days. The phone came with a manufacturing defect. Instead of replacing it nokia is giving me an opened repaired handset. This is bull s**t. I have had friends who have premium phones from other manufacturers facing similar issues and their phones were replaced without them even asking.
This happened with friends using blackberry, iphone 4s, sony xperia. Now that is a premium service. Here at Nokia god knows what premium means. I think if I had blown up 1 lac on the phone then I would have come in the so called “premium category”. If i had bought a Samsung galaxy in place atleast I would have got a cover complimentary. Nokia doesn’t give any such thing also. Guys please think before switching to Nokia Lumia. I have not collected my repaired handset from Nokia care till now cause i just don’t feel like using a opened handset which is not even a month old. It is not like I’m a first time Nokia user, I have used 5 Nokia phones before this and i was planning to go for Lumia for my wife too, but after this one i really don’t know if I should spend my good money on Nokia.
I really want to type in all the cuss words but not doing it. Thanks
A frustrated customer
Arun govind