This is about my new Nokia C2-03 handset which was just 2 weeks old and was given to the service centre for the second time. Frist time they informed me that there was a vius. Second time they said I will have to pay for the repair as the phone was found to be "liquid logged". There is no reason for the phone to be found with a "liquid logged" in display connector section as this phone has never been used in proximity of water. In the first instance of phone giving trouble I was informed that the software was affected by some virus. Each time the service centre has been giving a different reason which seem dubious in nature.
I can assure you that there has been no mishandling of the handset by me in the two weeks of owning the phone and no water spills in or around the phone ever. In such a scenario I should definitely not be liable to pay for repairs. I therefore refused to pay for any repairs and requested them to kindly refund the cost of the phone or give me a replacement. However, they refused either of the option but agreed to return the phone in as is condition. Now I want to take Nokia to task for cheating customers through scrupulous means.
Further, when I went to the service centre they took there own time to even have a look at the phone and then they said they could not help me as there was no power in the outlet.
I wish to highlight that there was power in the service centre but the customer service team was unwilling to even try to find out the problem as they were in a rush to return home. They were only interested in keeping the equipment and asking me to come back another day to collect it back. This is a case of deliberate cheating and harrassment and some regulatory body must take aciton against such companies.