Dear Nokia,
I hope you are listening, although I seriously doubt there is anyone in Nokia who listens after going through a pathetic experience from your Nokia priority store in Noida GIP sec 18.
Here is my story, please be patient -
I bought a Lumia 925 from your ’Priority’ store on 12th April 2014(IMEI- 356717058660894), two gentlemen named Saleem and Jitender did a great job selling me the phone and they convinced me that Lumia 925 is the phone for me(I have been a Lumia 520 customer for last one year through my corporate connection). Saleem and Jitender promised/informed me following things to convince me to buy 925:
1) That I can get the phone cheaper from Flipkart but ’Priority store’ will promise me the service and support that Flipkart can’t(apparently the phone was INR 3000 cheaper on Flipkart)
2) That I have a face to talk to while Flipkart always blames it on merchant if there is any fault with the phone
3) That if there is any problem with the phone within 10 days of purchase, they will replace the phone in the ’priority store’
4) There were other things they talked about, like why Nokia is better than Apple etc etc.
I was convinced and therefore bought the phone from Jitender/Saleem from the GIP Sec-18 priority store - Phone sold. all good.
After using the phone for a few days I realized that it is a BURNING DEVICE, again, not HOT but BURNING. I used it for 4-5 days before I was convinced that this is a serious dirty piece - playing games, Skype chat or using GPS HERE maps would turn this phone into a hot iron!
But I wasn’t worried, as my good friends(Saleem and Jitender) told me that they will replace the phone if I report within 10 days of purchase, so I called them and they asked me to come over to the store.
On 20th April, I showed the phone to Saleem and he genuinely confirmed that the phone is indeed turning abnormally hot when playing games etc, but Jitender said that as per NOKIA GUIDELINES, a phone turning hot is not a reason enough to replace the phone and that I should visit Nokia care center in sector 10 Noida.
I was shocked as anyone would be to the blunt response from the same guy who was all over me to sell the phone 5 days back - they completely backtracked from the promises they made to me, they were treating me as if I was invisible, no attention at all- I paid extra 3000 Rupees just for this frigging reason that I will have a replacement in case there is any issue with the phone and don’t have to run around.
Trust me Nokia, you got to fix things at your end. I don’t have a legal document to take to consumer court to prove what Saleem and Jitender promised me but I’ll definitely make sure that NOBODY from my circle buys a Nokia ever if you don’t fix this for me.