This was about 2 years back if I remember right. I was at a book stall looking for some books (college time you see :) ) & a guy walked up to me with a nice looking package. He was marketing for a new ISP in Bangalore. NOW had launched newly in Bangalore at that time & the man talked on length about the technology behind & all sorts of tech jargon. Did make a little sense to me though since I am a computer lover too. So I thought i’d give it a shot. I did’nt have any connection at the time so this was my first own connection (i’d been using my friends’ connections before that & ofcourse our cybercafes). The first day was a major letdown. I was unable to register myself!!! UI immediately called NOW’s customer care. Goodness me!! The response I got from them was mindblowing. In no time they got my connection up & running. Now I know this happens with everyother ISP (I dont have an experience of abt 10 years with computers with nothing that ive seen). It was what I had to experience later that made me fall in love with NOW. The performance.........absolutely none to match it. I was able to get excellent speeds during downloads & uploads too. No connections being terminated for reasons known to GOD alone. No time wasted on a 100 redial attempts. No waiting for an hour for the lights on your connection icon in the tray to start flashing. I mean the whole service is so well maintained that one could never complain. They have a very knowledgeable customercare group which is well informed & very helpful. I still have the connection & difinitely my Broadband connection leaves something to wish for when compared to my NOW connection. The best thing is the Post Paid connection that NOW offers. Most helpful. Are you looking for one good ISP? You definitely must try NOW. Trust me you WILL like it.