I recently ordered a pack of QOD shampoo and conditioner from their website because they had the lowest price. The site claimed the item would be shipped in 1 day, but it was only shipped after 4 days and took another 3 days to arrive.
I was eagerly waiting for my order, but upon receiving it and starting my hair wash, I noticed something was wrong. When I poured the conditioner into my hand, the texture felt different—only to realize they had sent me two shampoos instead of one shampoo and one conditioner.
I immediately took photos and contacted their customer care, but the experience was terrible. The representative was extremely rude and said it was a packing error. Then, shockingly, they told me to “just use the two shampoos.” I told them I don’t need two, but the person bluntly replied, “I can’t do anything anyway.” This is nothing but evading responsibility.
Since I had already opened one, they refused to send the correct item or give a refund. They even said they would only send the conditioner if I paid another ?1, 000.
My mistake was trusting them blindly and using the product without checking first. I never expected such a basic error, and their complete lack of responsibility was shocking.
Verdict: Worst website and customer service I’ve encountered. Please try other sites that offer better service and respect delivery timelines.