Hi,
I hope this can be viewed by/forwarded to the higher authorities of the company Nykaa fashion so they know what terrible service their company is providing.
I ordered a product that was delivered on 12th of February 2022 and immediately requested for return because 1. The product did not come with an MRP tag 2. I did not like the quality of the product.
The delivery partners rejected pickup because it did not have a tag. I went through a troublesome process of reaching out to customer service and requesting for special pick up. Every day I received a message from shadowfax saying the product will be picked up today and 2 hours later a pickup unsuccessful message without even in fact attempting a pickup.
I would then everyday chat on the Nykaa fashion app to get an attempt and was promised the same thing “we apologise for the inconvenience caused. We have escalated the matter and it shall be resolved within 48 hours”
The above was in fact utter bullshit. Moreover the chat would not be retained on the app. So I had to explain the same thing to a new customer service representative EVERYDAY. At a minimum I would have taken 30 minutes to explain this for 15 days. I have spent a minimum of 7 hours on this. And today it is still unsuccessful. This entire process has been mentally draining and such a waste of my time.
Terrible service by Nykaa fashion. Terrible delivery partners Shafowfax. How can they partner with someone so professional.
I demand for a refund of my money.
Prachi jain (order in name of Raashi jain)
+91 9945921055