nykaa is working closely with MouthShut.com to enhance customer satisfaction.
The only thing nykaa.com sends you quickly is their system generated mail. I made a mistake when I tried to buy a Philips trimmer as they were giving a big discount. for the first 2 days after the order, I received a mail that they will ship the product in 2-3 days, then after another 2-3 days when I contacted their customer care and they told me that it will take another 2-3 days . So, after repeated 2-3 days & 2-3 days jargon I decided to cancel the product on 15th day and end my misery. I will never buy anything from this website, for discounts again in the future, it is better to pay few bucks extra on other reliable websites and have peace of mind instead.