nykaa is working closely with MouthShut.com to enhance customer satisfaction.
The look and the user friendly interface of the website attracted me to do some shopping of beauty products with them. I ordered a kit having Colossal Kajal and an Eye Liner. The tracker on the website showed that it will take around 3 to 4 days for the delivery of my products. But when it was close to one week I called up the customer care and they said it will reach me in a day or two.
Further disappointing me it dint. After few more days of waiting, I called again and received false assurance again. Irritated with the entire process I wrote a mail and in revert received a mail saying we will look into the matter. Finally after 21 days I received my products. The entire process was too long and irritating, I swear to never buy from the again.