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I am a regular customer of nykaa.com however the quality is declining day by day and like some other sites they are delivering fake prodicts they would not help, never take their faulty products back, never exchange their products and I have got three products of loreal from this site all three of poor quality. the free lipstick they were giving on 1000 purchase was duplicate and made in china. I recently ordered Loreal rough signature matte ink shade 115 I am worth it, it seems duplicate even the sticker on which shade number is mentioned is glued to the cap unlike to the bottom as seen on the website that too without brand name again unlike as seen on the website. my sister has stopped using nykaa stating they deliver duplicate cosmetics it seems I have to stop using that too.